Privacy Policy
Welcome to https://firstchoicegm.com (the “Site”). We understand that privacy online is important to users of our Site, especially when requesting service, estimates, or contacting our business. This Privacy Policy explains how First Choice Glass & Mirror collects, uses, stores, and protects information provided by visitors to the Site.
Personally Identifiable Information
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom the information pertains. This may include, but is not limited to, name, address, phone number, email address, vehicle information, service address, project details, and payment-related information when applicable.
Personally Identifiable Information does not include information collected anonymously or demographic information not connected to an identified individual.
What Personally Identifiable Information Is Collected?
We may collect basic information from visitors who contact us through the Site, call us, submit a form, request a quote, schedule service, or otherwise communicate with First Choice Glass & Mirror.
This information may include:
Name
Phone number
Email address
Service address
Vehicle information for auto glass services
Details about the requested glass, mirror, window, shower, storefront, or custom glass project
Photos or descriptions submitted for quote purposes
Appointment or scheduling details
What Organization Is Collecting the Information?
First Choice Glass & Mirror is the organization collecting information through this Site.
We may use third-party service providers such as website hosting platforms, CRM systems, email delivery services, scheduling tools, analytics providers, payment processors, and communication platforms solely to operate our business and provide requested services. These providers only receive information necessary to perform their services and are not authorized to use your Personally Identifiable Information for their own marketing purposes.
How Does the Site Use Personally Identifiable Information?
We use Personally Identifiable Information to:
Respond to quote requests
Schedule appointments
Provide auto glass, residential glass, commercial glass, mirror, shower, and custom glass services
Communicate about service details, pricing, availability, and project updates
Improve our website and customer experience
Follow up on inquiries
Process payments when applicable
Provide customer support
Send service-related messages, reminders, or updates
We may contact visitors by phone, email, or text message in response to specific inquiries or to provide requested information.
With Whom May the Information Be Shared?
We do not sell, rent, share, or distribute Personally Identifiable Information to third parties for marketing or promotional purposes.
We may share information with subcontractors, technicians, vendors, or service providers only when necessary to provide the requested service, operate our business, process payments, communicate with customers, or comply with legal obligations.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support of business operations, such as customer service, scheduling, payment processing, or job fulfillment, is permitted. All other use of mobile information, including SMS opt-in data and phone numbers, will be handled in accordance with this Privacy Policy.
How Is Personally Identifiable Information Used for Communications?
By submitting your information through the Site, calling our business, or requesting service, you consent to being contacted by First Choice Glass & Mirror by phone, email, and/or text message regarding your inquiry, quote request, appointment, service updates, project details, or related customer service matters.
Messaging and data rates may apply. Consent to receive marketing communications is not a condition of receiving services.
Users may opt in to receive SMS/text messages by submitting a form on our website or otherwise providing consent to receive text communications. Text messages may include appointment reminders, quote follow-ups, service updates, scheduling confirmations, and customer service communications.
Message frequency varies based on user interactions, requested services, and scheduled appointments. Users may opt out of SMS communications at any time by replying STOP to any message.
How Is Personally Identifiable Information Stored?
Personally Identifiable Information collected by First Choice Glass & Mirror is securely stored and is only accessible to authorized personnel, service providers, or subcontractors as needed to operate our business and provide requested services.
What Choices Are Available Regarding Collection, Use, and Distribution of Information?
Visitors may opt out of receiving non-essential communications from us by following the instructions in our emails or text messages, or by contacting us directly at:
Users may opt out of SMS messages at any time by replying STOP.
Are Cookies Used on the Site?
Cookies may be used for a variety of reasons. We may use cookies and similar technologies to understand visitor preferences, improve website performance, analyze traffic, and support advertising or analytics functions.
Visitors may disable cookies through their browser settings, though some parts of the Site may not function properly without them.
How Does First Choice Glass & Mirror Use Login or Website Information?
First Choice Glass & Mirror may use website usage information, including IP addresses, browser types, device information, pages visited, referring websites, and general location data, to analyze trends, administer the Site, improve user experience, monitor website performance, and gather general demographic information.
What Partners or Service Providers Have Access to Personally Identifiable Information?
First Choice Glass & Mirror does not share Personally Identifiable Information with partners or vendors for their own marketing purposes.
We may use third-party service providers to help operate our website, manage customer inquiries, process payments, schedule appointments, send emails or text messages, provide analytics, and support business operations. These providers only receive the information necessary to perform their services.
We may also disclose Personally Identifiable Information when required to comply with a court order, subpoena, legal process, law enforcement request, or when reasonably necessary to protect the safety, rights, or property of First Choice Glass & Mirror, our customers, or others.
How Does the Site Keep Personally Identifiable Information Secure?
We take commercially reasonable measures to protect Personally Identifiable Information from unauthorized access, misuse, disclosure, alteration, or destruction.
Access to Personally Identifiable Information is limited to authorized personnel, service providers, or subcontractors who need the information to perform business-related duties.
While we take reasonable steps to maintain a secure Site and protect customer information, electronic communications and databases may be subject to errors, tampering, unauthorized access, or security breaches. We cannot guarantee or warrant that such events will not occur.
How Can Visitors Correct Inaccuracies in Personally Identifiable Information?
Visitors may contact us to update or correct Personally Identifiable Information by emailing:
Can a Visitor Delete or Deactivate Personally Identifiable Information Collected by the Site?
Visitors may request that their Personally Identifiable Information be deleted or deactivated by contacting:
Because of backups, legal obligations, transaction records, service history, or business recordkeeping requirements, it may not be possible to completely delete all information immediately. However, upon request, we will take commercially reasonable steps to delete, deactivate, or limit use of the information as required by applicable law.
What Happens If the Privacy Policy Changes?
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.
Links
https://firstchoicegm.com may contain links to other websites. Please note that when you click on one of these links, you are visiting another website. We encourage you to read the privacy policies of any linked websites, as their privacy practices may differ from ours.
Contact Information
For questions about this Privacy Policy or how your information is handled, please contact:
First Choice Glass & Mirror
Email: [email protected]
Phone: (480) 983-1151